> ## Documentation Index > Fetch the complete documentation index at: https://docs.apten.ai/llms.txt > Use this file to discover all available pages before exploring further. # Settings > Configure your organization settings including AI behavior, phone numbers, email, and webchat. ## Overview The Settings page is where you configure organization-wide preferences for your Apten account. It's organized into five tabs: **General**, **Phone Numbers**, **Email**, **Webchat**, and **Compliance**. Only users with the **Admin** role can access the Settings page. ## General The General tab controls your AI's core behavior and communication preferences. ### AI Name & Response Time * **AI Name** — the name your AI introduces itself as in conversations. * **Response Time Delay** — how long (in seconds) the AI waits before responding to an incoming message. This can make conversations feel more natural. ### Long-Term Follow-Ups Toggle whether your AI should schedule follow-up messages over longer time periods to re-engage leads that haven't responded. ### Calendly Link Add your Calendly URL so the AI can share it with leads when scheduling is relevant. ### Notifications * **Notification Emails** — add email addresses that receive notifications when important events occur (e.g., a lead requests to speak with a human). * **Filter Notifications** — when enabled, only sends notifications for events you've selected. * **Notification Preferences** — choose which event types trigger email notifications, including any custom notifications you've created. For more on setting up notifications, see [Notifications](/tutorials/notifications). ### Unsubscribe Settings * **Custom Unsubscribe Keywords** — define additional keywords (beyond the defaults) that trigger an opt-out when a lead sends them. * **Linked Opt-Out Channels** — when a lead unsubscribes from one channel (e.g., SMS), automatically unsubscribe them from other channels (e.g., voice) as well. ## Phone Numbers The Phone Numbers tab lets you manage the phone numbers associated with your organization. ### Your Numbers View all your phone numbers in a table showing the number, its type (**Primary** or **Inbound**), and the customer profile it's assigned to. Your primary number is used for outbound messages by default. Inbound numbers can each be assigned to a specific customer profile so that calls or texts to that number use the right AI configuration. To change a number's assigned profile, click the edit button next to it. ### Purchasing Numbers Click **Purchase Number** to search for and buy a new phone number. You can search by area code or region to find a number that matches your business location. ### Local Presence Bundles Local presence bundles let you purchase a set of phone numbers across different area codes. When reaching out to leads, Apten automatically uses a number with a local area code matching the lead's location, which can improve answer rates. ## Email The Email tab lets you set up a verified sending domain so your AI can send emails on behalf of your organization. ### Domain Verification 1. Enter your domain name and click **Add Domain** 2. Apten provides DNS records (DKIM and SPF) that you need to add to your domain's DNS settings 3. After adding the records, click **Verify** to confirm your domain Each domain shows its current verification status for both DKIM and SPF. ### Sender Address Once a domain is verified, configure the sender address your emails will come from by setting a **sender prefix** (the part before the @) and selecting your verified domain. ## Webchat The Webchat tab manages API keys and configuration for your [embedded webchat widget](/webchat/overview). ### API Keys API keys authenticate your webchat widget. Each key has: * **Allowed Domains** — the websites where the widget can be used * **Status** — active or inactive You can create, edit, regenerate, deactivate, or delete keys as needed. ### Webchat Configuration * **Webchat Customer Profile** — the customer profile used for webchat conversations. * **Lead Conversion Profile** — optionally assign a different profile when converting webchat leads to phone outreach. * **Greeting Message** — the first message displayed when a visitor opens the widget. * **Auto-Conversion** — automatically convert inactive webchat conversations to phone outreach after a configurable inactivity timeout. * **Opt-In Consent Message** — text displayed above the contact form's submit button for compliance purposes. For detailed webchat configuration options, see [Webchat Settings](/webchat/settings). ## Compliance The Compliance tab lets **org admins** control when Apten may contact leads and configure additional outreach checks. ### Message Timing Configure the organization-wide schedule that automated follow-ups always respect: * **Outreach Hours & Holidays** — set the allowed hours and days for follow-ups, and add dates when outreach should pause. * **Time Zone** — set the organization fallback timezone for scheduling. * **Respect Business Hours** — apply outreach windows to initial outreach as well as follow-ups. * **Respect Holidays** — independently apply holidays and blackout dates to initial outreach. ### State-Specific TCPA Compliance Apply state-level outreach windows, holidays, custom blackout dates, and rolling 24-hour contact limits to SMS and voice. State rules make Message Timing more restrictive for leads with a recognized state; they do not affect email. See [State-Specific TCPA Compliance](/compliance/state-specific-tcpa). ### External Compliance Checks Configure an optional external compliance API on selected channels while Apten-managed DNC continues to apply to outbound SMS and voice. See [External Compliance Checks](/compliance/external-checks) for configuration, request signing, and failure-mode behavior.